Evaluation method of product configuration design integrated customer requirements and application

Mass customization is an important production mode for the modern enterprise. Product configuration design is the core of mass customization. In the process of product configuration design, there are maybe many optional configuration schemes, but it needs the reasonable evaluation so as to scientifically and effectively select the optimal result from them. This paper takes the clear customer requirements as a part of the evaluation indexes into the evaluation system, and a novel fuzzy comprehensive evaluation method for configuration scheme integrated customer requirements is proposed by using the fuzzy set theory. This method takes the customer as the evaluation subject, and the customer’s maximum comprehensive satisfaction is the final evaluation target. The explicit customer requirements, the technical characteristics, economic characteristics and social characteristics of the product take as the specific evaluation indexes. The weights of customer requirements are determined with the standard weight matrix method and normalized as corresponding weights of evaluation indexes; in addition, the weights of other evaluation indexes are determined by using analytic hierarchy process (AHP) to construct the judgment matrix for sequencing and optimizing configuration scheme. Finally, a money-binding machine is taken as an example to validate the effectiveness of proposed method.